Student Services – Security, Parking and Transportation Services |
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Department of Community Safety - York Security Services
| Keele campus | Glendon campus | ||
| Location: | 227 William Small Centre, Tel.: 416-650-8000 (general matters), 416-736-5333 (urgent matters), Fax: 416-736-5377, e-mail: scc@yorku.ca | Greenhouse, Tel.: 416-650-8000 (general matters), 416-736-5333 (urgent matters), Fax: 416-736-5377, e-mail: scc@yorku.ca | |
| Website: | http://www.yorku.ca/security/ | http://www.yorku.ca/security/ | |
| Hours of operation: | 24/7/365 days a year | 24/7/365 days a year |
York University Security Services are comprised of dedicated security personnel who are focused on the delivery of quality security services to all people within our community. Our service is “community based”. This means we seek collegial partnerships with community stakeholders and provide inclusive solutions to security problems for our campus’ that best meet the needs of the large and diverse community we serve. Security Services remains committed to the timely delivery of security services in a professional and sensitive manner, treating all persons with the utmost respect, dignity and absolute fairness.
Under the Department of Community Safety - Security Services is comprised of six primary operational sections: Patrol, Campus Relations, Investigations, CCTV and Access Control, with Emergency Preparedness as a closely-linked associated unit. Each partners with various community groups or external agencies to provide a specific need to the community, such as pro-active patrolling, service response, emergency response, pro-active event planning, crime prevention, safety programs, statistical analysis, outreach/liaison and investigation of complaints and criminal activity. Security Services has partnerships within the university community and with external agencies and organizations to provide a better, more efficient and effective service to our community.
The security and safety of the campus requires the cooperation and support of the whole community. Security Services encourages the community to take personal precautions and report any suspicious activity immediately.
The Security Control Centre is staffed and operational 24 hours a day/365 days a year. Any security related information may be obtained by contacting Security Services’ general telephone number at 416-650-8000 or ext. 58000. For all urgent matters contact 416-736-5333 or ext. 33333.
Urgent Matters
416-736-5333 or ext. 33333:
- If you observe suspicious persons or situations
- First aid for non-life threatening incidents
- When crimes such as thefts have taken place
- Potential hazards
- Hate crime incidents
Non-urgent Matters and Service Enquiries
416-650-8000 or ext. 58000:
- Building or room access
- Minor floods, spills
- General security information
- Lost or stolen keys
- Broken windows, walls, or graffiti
911 Emergencies
In a Life Threatening Emergency Call 911Direct
For situations where people or property is at immediate risk, for example a medical emergency, fire or a crime in progress, we ask that you contact 911 directly and then notify Security Services at 416-736-5333 or ext. 33333. York Security meets and expedites emergency vehicles directly to the scene of the emergency so that valuable time is not lost searching for a particular building or location.
Security Control Centre
Located in 227 William Small Centre, the Security Control Centre is open 24 hours a day/365 days a year and houses a dispatch centre, Closed Circuit Television Operation (CCTV), alarm monitoring equipment and a first aid station. The Security Control Centre ensures that appropriate community related security services and emergency response are available to the Keele and Glendon community at all times.
Security Officials
Security officials are customer service professionals trained in non-violent crisis intervention, use of force, crime prevention, emergency response, first aid, CPR, Automated External Defibrillators and a variety of other relevant skills. While maintaining strong working relationships with the Toronto Police Service, they serve a different role. Their primary duties are to provide community security services, proactive patrolling, medical response and a variety of other duties, such as assisting community members, alarm response, responding to reports of crime, report writing and investigations. Uniform security officials can be seen on foot patrol, in marked patrol vehicles and on mountain bikes. Security officials have extensive knowledge of York University regulations, grounds, departments and services.
Campus Relations
Campus relations officials are a support body within Security Services that initiates and formulates proactive security and safety oriented communication ties with community groups, activity leaders, administration and academic liaisons. Campus relations officials function in a security capacity for events and incidents, using community liaisons to manage the security component of the events. The aim is to provide prevention, non-violent crisis intervention and/or de-escalation, information services and readiness. These officials actively educate community members regarding departmental policies, activities and accomplishments, as well as provide tips about personal safety.
York University Security Services - Behind the Scenes
Investigations
In addition to investigating and providing follow-up to criminal and provincial offences committed on campus, York Security Services proactively researches upcoming events to ensure student safety while continuing to provide a peaceful forum for York educational objectives. On a continual basis Security Services works in conjunction with the Toronto Police Service to enhance the level of service provided to our community.
Crime Prevention
Part of Security Services' crime prevention mandate consists of compiling and analysing statistical information to proactively deploy campus patrols and formulate crime prevention programs and services. These programs are designed to educate people in the community. Through education, individuals become increasingly resilient to the factors that can trigger and influence criminal behaviour. The department also fosters Crime Prevention Through Environmental Design (CPTED) to make it harder, riskier or less rewarding for offenders to commit crime. The CPTED program introduces ways to deter crime by changing the design of buildings and public spaces.
Emergency Preparedness
York Security Services actively upgrades and sustains an emergency response plan, which is designed to protect life and property, prevent injury and reduce the negative impact of an emergency on the University community.
Medical Assistance
York Security Services provides 24-hour medical assistance to individuals experiencing illness or injury. The advanced Security Control Dispatch Centre allows the department to ensure appropriate emergency services are dispatched and escorted to the scene, ensuring the fastest and most appropriate response in an emergency.
goSAFE
| Keele campus |  |
Glendon campus | |
| Location: | 119A William Small Centre, Tel.: 416-736-5454, e-mail: goSAFE@yorku.ca |
Greenhouse, Tel.: 416-736-5454, e-mail: goSAFE@yorku.ca |
|
| Website: | http://gosafe.info.yorku.ca | http://gosafe.info.yorku.ca | |
| Hours of operation: | Daily – 6pm to 2am (Sept. to April); Daily – 8pm to 2am (May to Aug.) | Daily – 6pm to 1am (Sept. to April); Closed for summer period (May to Aug.) |
The primary role of the goSAFE program is to provide safer movement after dark for students, faculty and staff. goSAFE staff will meet you at campus bus stops, parking lots, buildings and/or residences and safely accompany you to your on-campus destination at both the Glendon and Keele campuses. For service off-campus, Transportation Services also offer the Village Shuttles, which provide transportation to the residential areas off campus on a designated route for the York community. Both goSAFE and the Village Shuttles are complimentary services and provided by York University. For more information including schedules and route maps, please call the goSAFE office at 416-736-5454 during our hours of operation or visit our website.
Lost and Found
| Keele campus | |
Glendon campus | |
| Location: | S107 Ross Building, Tel.: 416-736-2100, ext. 33369, e-mail: lost@yorku.ca | Greenhouse, Tel.: 416-487-6808 | |
| Website: | http://gosafe.info.yorku.ca/lost-and-found/ | http://gosafe.info.yorku.ca/lost-and-found/ | |
| Hours of operation: | Fall/Winter (September-April): Summer (May-August): |
Available 24 hours per day through York Security Services |
If you are leaving a message by e-mail, please indicate a description of the item that you lost, the date and time that you last saw it, and a contact name and number (or e-mail) where you can be reached. Any items turned into this office are retained for up to 60 days, depending on the item turned in. Lost items can also be reported via the Lost & Found website.
The University regrets that it cannot be responsible for items of personal property left unattended on the grounds or within buildings.
Parking Services
| Keele campus | |
Glendon campus | |
| Location: | 222 William Small Centre, Tel.: 416-736-5335, e-mail: parking@yorku.ca | Greenhouse, Tel.: 416-487-6788, Fax: 416-487-6806 | |
| Website: | http://www.yorku.ca/parking | http://www.yorku.ca/parking | |
| Hours of operation: | Monday to Thursday – 8:45am to 4:15pm; Friday – 8:45am to 1:15pm | Monday to Friday – 9am to 4pm Closed: 12:00pm - 1:00pm daily |
A limited supply of parking permits are available to all community members on a first come, first serve basis. Parking Services encourages early purchases for the availability of space and to avoid any line ups.
Please ensure you have fully completed an application form. Incomplete applications will result in unnecessary delays. In order to purchase a parking permit you must provide a valid vehicle ownership or registration (photocopy of the front and back of your vehicle ownership will be sufficient for mail/fax and drop off applications). If the vehicle driver is different than the vehicle owner, the vehicle owner must also sign the application.
Parking permits cannot be issued to persons or vehicles with outstanding violations on their parking account. For information regarding outstanding violations please call 416-736-5705 for Keele campus, and 416-487-6788 for Glendon campus and ask to speak with a Violations Officer.
Acceptable payment methods to purchase your permit are cash, cheque, debit, Visa, Mastercard or AMEX. To avoid line-ups and the need to apply in person, applications can be processed by mail/fax.
Applicants renewing their parking permits may be eligible to renew online.
Transportation Services
Carpooling
Carpooling is a simple way for students and staff to save thousands on gas, maintenance and parking by sharing a ride. Carpooling is an effective option for individuals who commute long distances to and from school/work and have limited access to public transit. For information on how to start carpooling or to register for a free ride-matching service, go to the Smart Commute North Toronto, Vaughan website http://www.smartcommuteNTV.ca to find a carpool partner to York University. On average it costs $9,000 a year to own and operate a personal vehicle. When you switch from driving alone, you can save a lot of money while helping to reduce traffic congestion, improve air quality and conserve energy.
VAN GO
Van Go is a service designed to assist persons with disabilities with their transportation needs at York University. This service is a joint effort between Transportation Services and the Office for Physical, Sensory and Medical Disability Services, in consultation with Access York. The service operates as a scheduled service between the hours of 8am and 10pm, Mondays to Fridays.
For more information, please call the Office for Physical, Sensory and Medical Disability Services at 416-736-5140.
Glendon-Keele Shuttle Service
Transportation Services offers a complimentary Glendon-Keele Shuttle Service for the York community that travels between York's Glendon and Keele campuses. For further information and schedule details, please call 416-736-2100 ext. 22546 or visit our website: http://transportation.info.yorku.ca/shuttle-services.
York University GO Train Shuttle Service
Transportation Services offers a complimentary GO Train Shuttle Service to/from the York University GO train Station and York University. For further information and schedule details, please call 416-736-2100 ext. 22546 or visit our website: http://transportation.info.yorku.ca/shuttle-services/.
There are many public transit alternatives and we have several buses and transit companies routed through campus or have express services to York University. Please find below a list of the common ones.
Toronto Transit Commission (TTC)
Downsview Station and Sheppard Station:
- 196A York University Rocket Express - from Downsview Station; 196B from Sheppard Station via Downsview
- 106 York University - from Downsview
- 107B and 107C Keele North - Downsview Station to Rutherford GO Station (107B) or Teston Road (107C) via York U (one-fare service between York Region and York University)
Finch Station: Steeles 60C or 60F
Jane Station: Jane 195 - Express to York U
Keele Station: Keele 41 (41B - including Petrolia; 41C - including Steeles Ave. via Murray Ross Parkway)
Discounted TTC Metropasses
TTC monthly metropasses are sold at a discounted rate on-campus for students (with valid TTC Photo Identification Card) through the York Federation of Students. For more information, please visit the YFS website.
GO Transit
Hwy. 407 Express GO Bus Service: Hamilton - Burlington - Oakville - Mississauga - Bramalea - York U Common - Thornhill - Mount Joy - Scarborough - Pickering - Oshawa.
Meadowvale Express GO Bus Service: Meadowvale - York U.
Barrie/Bradford GO Train Service: Barrie - Bradford - Newmarket - Aurora - King - Maple - York U - Union Station. A free York shuttle transports passengers to/from the York U Common to the York U GO train Station.
GO Transit Student Identification Card Application Process
York University and GO Transit have an online method of applying for the application. Please note that this GO Transit Student Identification Card is only available for full-time enrolled and registered students. In the application you will be provided with the option to either having the card mailed to you or picking it up from the Parking and Transportation Office at the William Small Centre.
Please go to the following website to apply for your GO Transit Student Identification Card: http://gocard.yorku.ca or visit our website at http://transportation.info.yorku.ca/go-student-card/.
York Region Transit/Viva
Newmarket – King City: Route 22A a route that connects Newmarket, Aurora, King City, Maple and York University.
Jane-Concord: Route 20 is a new service which provides direct connections to Vaughan Mills Mall; Jane Street Industrial-Employment Corridor; Interchange Restaurants and Entertainment Complex; Ahmadiya Mosque; Paramount Canada’s Wonderland (provided only during park operating season) and many other local destinations.
Woodbridge: York University 10 - Islington/Langstaff - Martin Grove/Woodbridge - Rutherford/Islington - Langstaff, south on Ansley Grove and Weston Road - Steeles - York U.
Thornhill: York University 3 - from York Region Transit Terminal at Promenade Mall (with connections to YRT Routes 77, 83, 88 and TTC Bathurst 160) - Bathurst/Atkinson - New Westminister - Steeles - Dufferin/Steeles - York U.
Viva
Viva rapid transit service provides students with a frequent, reliable and comfortable way to get to and from class.
Hop on at the closest Viva station to you and then hop off at the York University station.
Viva service operates along Yonge Street from Finch Station to Davis Drive in Newmarket (Blue Line); along Highway 7 from Town Centre Boulevard to McCowan (Purple Line); from Martin Grove to Downsview Station via York University (Orange Line); and from Don Mills Station to Unionville Station (Green Line).
The Viva Pink Line is a weekday peak service running from Finch Station to Unionville Station via Richmond Hill Centre. It runs along Yonge Street and Highway 7.
Viva is part of a GTA wide transit system. It hooks up with York Region Transit (YRT), the TTC subway system and GO Transit, allowing students to get around without a car.
When you purchase a ticket to ride on Viva or YRT, you have up to two hours to hop-on and hop-off to grab a bite to eat, to buy a book or to visit a friend, all for a single fare.
Visit http://www.yrt.cafor more information on schedules and fares for York Region Transit/Viva services.
Brampton Transit
Brampton Transit's Zum Bus Rapid Transit service runs along Queen Street from downtown Brampton to York University. For schedule and map of the new Züm Queen Street line, visit http://www.bramptontransit.com and follow Brampton Transit on Twitter @BTZum.
Cycling to York
For recommended bike lanes, pathways, and suggested on-street routes, refer to the Toronto Cycling Map at http://www.toronto.ca/cycling/ or call 416-392-7592. York University provides safe and secure bike cages. For further information about campus bike cages, bike path maps or cycling in Toronto, visit http://transportation.info.yorku.ca/cycling/.
Zipcar
Zipcar, North America’s largest on-campus car sharing service, provides Zipcars on campus for faculty, staff and students, as an environmentally-friendly alternative to the costs and hassles of keeping a car on campus. The partnership continues York’s commitment to provide sustainable transportation options. For more information and to sign up to be a member, please visit http://transportation.info.yorku.ca/zipcar/.
Student CarShare
York University is now partnered with Student CarShare, another car sharing company which gives community members freedom to access a network of vehicles 24/7 for as little as an hour or several days. Student CarShare pays for the gas, insurance, parking and maintenance. For more information, please go the following website: http://transportation.info.yorku.ca/carsharing/student-carshare/
For more specific information on bus routes and transit services to York University, please refer to the contact information below:
York Transportation Services
http://transportation.info.yorku.ca
E-mail: transit@yorku.ca
416-736-2100, ext. 22546
Brampton Transit
http://www.bramptontransit.com
905-874-2999
GO Transit
http://www.gotransit.com
416-869-3200 Toronto local calling area
1-888-GET-ON-GO (1-888-438-6646) long distance toll free
1-800-387-3652 TTY teletypewriters only
York Region Transit (YRT)/Viva
http://www.yorkregiontransit.com
1-866-MOVE-YRT (1-866-668-3978)
Toronto Transit Commission (TTC)
http://www.toronto.ca/ttc/
416-393-INFO (416-393-4636) 24 hours