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Student Services – Security, Parking and Transportation Services

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York Security Services

  Keele campus   Glendon campus
Location: 227 William Small Centre, Tel.: 416-650-8000 (general matters), 416-736-5333 (urgent matters), Fax: 416-736-5377, e-mail: Greenhouse, Tel.: 416-650-8000 (general matters), 416-736-5333 (urgent matters), Fax: 416-736-5377, e-mail:
Hours of operation: 24/7/365 days a year 24/7/365 days a year

York University Security Services are comprised of dedicated security personnel who are focused on the delivery of quality security services to all people within our community. Our service is “community based”. This means we seek collegial partnerships with community stakeholders and provide inclusive solutions to security problems for our campus’ that best meet the needs of the large and diverse community we serve. Security Services remains committed to the timely delivery of security services in a professional and sensitive manner, treating all persons with the utmost respect, dignity and absolute fairness.

York University Security Services is comprised of five primary operational sections: Patrol, Campus Relations, Emergency Preparedness and CCTV and Access Control. Each partners with various community groups or external agencies to provide a specific need to the community, such as pro-active patrolling, service response, emergency response, pro-active event planning, crime prevention, safety programs, statistical analysis, outreach/liaison and investigation of complaints and criminal activity. Security Services has partnerships within the University community and with external agencies and organizations to provide a better, more efficient and effective service to our community.

The security and safety of the campus requires the cooperation and support of the whole community. Security Services encourages the community to take personal precautions and report any suspicious activity immediately.

The Security Control Centre is staffed and operational 24 hours a day/365 days a year. Any security related information may be obtained by contacting Security Services’ general telephone number at 416-650-8000 or ext. 58000. For all urgent matters contact 416-736-5333 or ext. 33333.

Urgent Matters

416-736-5333 or ext. 33333:

  • If you observe suspicious persons or situations
  • First aid for non-life threatening incidents
  • When crimes such as thefts have taken place
  • Potential hazards
  • Hate crime incidents

Non-urgent Matters and Service Enquiries

416-650-8000 or ext. 58000:

  • Building or room access
  • Minor floods, spills
  • General security information
  • Lost or stolen keys
  • Broken windows, walls, or graffiti

911 Emergencies

In a Life Threatening Emergency Call 911Direct

For situations where people or property is at immediate risk, for example a medical emergency, fire or a crime in progress, we ask that you contact 911 directly and then notify Security Services at 416-736-5333 or ext. 33333. York Security meets and expedites emergency vehicles directly to the scene of the emergency so that valuable time is not lost searching for a particular building or location.

Security Control Centre

Located in 227 William Small Centre, the Security Control Centre is open 24 hours a day/365 days a year and houses a dispatch centre, Closed Circuit Television Operation (CCTV), alarm monitoring equipment and a first aid station. The Security Control Centre ensures that appropriate community related security services and emergency response are available to the Keele and Glendon community at all times.

Security Officers

Security Officers are customer service professionals trained in non-violent crisis intervention, crime prevention, emergency response, first aid, CPR, Automated External Defibrillators and a variety of other relevant skills. While maintaining strong working relationships with the Toronto Police Service, they serve a different role. Their primary duties are to provide community security services, proactive visual patrolling, medical response and a variety of other duties, such as assisting community members, alarm response, responding to reports of crime, report writing and investigations. Uniform officers can be seen on foot patrol, in marked patrol vehicles and on mountain bikes. Security Officers have extensive knowledge of York University regulations, grounds, departments and services.

Campus Relations

Campus Relations Officers are a support body within Security Services that initiates and formulates proactive security and safety oriented communication ties with community groups, activity leaders, administration and academic liaisons. Campus Relations Officers function in a security capacity for events and incidents, using community liaisons to manage the security component of the events. The aim is to provide prevention, non-violent crisis intervention and/or de-escalation, information services and readiness. These officers actively educate community members regarding departmental policies, activities and accomplishments, as well as provide tips about personal safety.

York University Security Services - Behind the Scenes


In addition to investigating and providing follow-up to criminal and provincial offences committed on campus, York Security Services proactively researches upcoming events to ensure student safety while continuing to provide a peaceful forum for York educational objectives. On a continual basis Security Services works in conjunction with the Toronto Police Service to enhance the level of service provided to our community.

Crime Prevention

Part of Security Services' crime prevention mandate consists of compiling and analysing statistical information to proactively deploy campus patrols and formulate crime prevention programs and services. These programs are designed to educate people in the community. Through education, individuals become increasingly resilient to the factors that can trigger and influence criminal behaviour. The department also fosters Crime Prevention Through Environmental Design (CPTED) to make it harder, riskier or less rewarding for offenders to commit crime. The CPTED program introduces ways to deter crime by changing the design of buildings and public spaces.

Emergency Preparedness

York Security Services actively upgrades and sustains an emergency response plan, which is designed to protect life and property, prevent injury and reduce the negative impact of an emergency on the University community.

Medical Assistance

York Security Services provides 24-hour medical assistance to individuals experiencing illness or injury. The advanced Security Control Dispatch Centre allows the department to ensure appropriate emergency services are dispatched and escorted to the scene, ensuring the fastest and most appropriate response in an emergency.


  Keele campus Glendon campus
Location: 115B William Small Centre, Tel.: 416-736-5454 Greenhouse, Tel.: 416-736-5454
Hours of operation: Daily – 6pm to 2am (Sept. to April); Daily – 8pm to 2am (May to Aug.) Daily – 6pm to 1am (Sept. to April); Closed for summer period (May to Aug.)

The primary role of the goSAFE program is to provide safer movement after dark for students, faculty and staff. goSAFE staff will meet you at campus bus stops, parking lots, buildings and/or residences and safely accompany you to your on-campus destination. For service off-campus, Transportation Services also offer the Village Shuttles, which provide transportation to the residential areas off campus on a designated route for the York community. Both goSAFE and the Village Shuttles are complimentary services and provided by Transportation Services. For more information, please call the goSAFE Office at 416-736-5454 during our hours of operation or visit our website.

Lost and Found

  Keele campus Glendon campus
Location: S107 Ross Building, Tel.: 416-736-2100, ext. 33369, e-mail: Greenhouse, Tel.: 416-487-6808
Hours of operation: Monday to Friday –11:30am to 4:00pm Available 24 hours per day through York Security Services

If you are leaving a message by e-mail, please indicate a description of the item that you lost, the date and time that you last saw it, and a contact name and number (or e-mail) where you can be reached. Any items turned into this office are retained for a miximum of 60 days, depending on the item turned in.

The University regrets that it cannot be responsible for items of personal property left unattended on the grounds or within buildings.

Parking Services

  Keele campus Glendon campus
Location: 222 William Small Centre, Tel.: 416-736-5335, e-mail: Greenhouse, Tel.: 416-487-6788, Fax: 416-487-6806
Hours of operation: Monday to Thursday – 8:45am to 4:15pm; Friday – 8:45am to 1:15pm Monday to Friday – 9am to 4pm
Closed: 12:00pm - 1:00pm daily

A limited supply of parking permits are available to all community members on a first come, first serve basis. Parking Services encourages early purchases for the availability of space and to avoid any line ups.

Please ensure you have fully completed an application form. Incomplete applications will result in unnecessary delays. In order to purchase a parking permit you must provide a valid vehicle ownership or registration (photocopy of the front and back of your vehicle ownership will be sufficient for mail/fax and drop off applications). If the vehicle driver is different than the vehicle owner, the vehicle owner must also sign the application.

Parking permits cannot be issued to persons or vehicles with outstanding violations on their parking account. For information regarding outstanding violations please call 416-736-5705 for Keele campus, and 416-487-6788 for Glendon campus and ask to speak with a Violations Officer.

Acceptable payment methods to purchase your permit are cash, cheque, debit, Visa, Mastercard or AMEX. To avoid line-ups and the need to apply in person, applications can be processed by mail/fax.

Applicants renewing their parking permits may be eligible to renew online.

Transportation Services


Carpooling is a simple way for students and staff to save thousands on gas, maintenance and parking by sharing a ride. Carpooling is an effective option for individuals who commute long distances to and from school/work and have limited access to public transit. For information on how to start carpooling or to register for a free ride-matching service, go to the Smart Commute North Toronto, Vaughan website to find a carpool partner to York University. On average it costs $9,000 a year to own and operate a personal vehicle. When you switch from driving alone, you can save a lot of money while helping to reduce traffic congestion, improve air quality and conserve energy.


VAN GO is a service designed to assist persons with disabilities with their transportation needs at York University. This service is a joint effort between Transportation Services and Counselling & Disability Services, in consultation with Access York. The service operates as a scheduled service between the hours of 8am and 10pm, Mondays to Fridays on a year-round basis.

For more information, please call the Office for Physical, Sensory and Medical Disability Services at 416-736-5140.

Glendon-Keele Shuttle Service

Transportation Services offers a complimentary Glendon-Keele Shuttle Service for the York community that travels between York's Glendon and Keele campuses. For further information and schedule details, please call 416-736-2100 ext. 22546 or visit our website:

GO Train Shuttle Service

Transportation Services offers a complimentary GO Train Shuttle Service to/from the York University GO train Station and York University. For further information and schedule details, please call 416-736-2100 ext. 22546 or visit our website:

There are many public transit alternatives and we have several buses and transit companies routed through campus or have express services to York University. Please find below a list of the common ones.

Toronto Transit Commission (TTC)

Downsview Station and Sheppard Station:

  • 196 York University Rocket - Express from Downsview Station; 196B from Sheppard Station via Downsview
  • 106 York University - from Downsview
  • 107 B and C Keele North - Downsview Station to Rutherford GO Station (107B) or Teston Road (107C) via York U (one-fare service between York Region and York University)

Finch Station: Steeles 60C or 60F

Jane Station: Jane 35E - Express to York U

Keele Station: Keele 41 (41B - including Petrolia; 41C - including Steeles Ave. via Murray Ross Parkway)

Discounted TTC Metropasses

TTC monthly metropasses are sold at a discounted rate. For more information, please visit the Transportation website at for specific information for students and staff/faculty.

GO Transit

Hwy. 407 Express GO Bus Service: Hamilton - Burlington - Oakville - Mississauga - Bramalea - York U Common - Thornhill - Mount Joy - Scarborough - Pickering - Oshawa.

Newmarket GO Bus Service: Newmarket - Aurora - King - Maple - York U Common - Yorkdale.

Meadowvale Express GO Bus Service: Meadowvale - York U.

Barrie/Bradford GO Train Service: Barrie - Bradford - Newmarket - Aurora - King - Maple - York U - Union Station. A free York shuttle transports passengers to/from the York U Common to the York U GO train Station.

GO Transit Student Identification Card Application Process

York University and GO Transit have an online method of applying for the application. Please note that this GO Transit Student Identification Card is only available for full-time enrolled and registered students. In the application you will be provided with the option to either having the card mailed to you or picking it up from the Parking and Transportation Office at the William Small Centre.

Please go to the following website to apply for your GO Transit Student Identification Card: and follow the link under GO Student Card.

For more information please call 416-736-5335 or e-mail

York Region Transit/Viva

Newmarket – King City: Route 22A a route that connects Newmarket, Aurora, King City, Maple and York University.

Jane-Concord: Route 20 is a new service which provides direct connections to Vaughan Mills Mall; Jane Street Industrial-Employment Corridor; Interchange Restaurants and Entertainment Complex; Ahmadiya Mosque; Paramount Canada’s Wonderland (provided only during park operating season) and many other local destinations.

Woodbridge: York University 10 - Islington/Langstaff - Martin Grove/Woodbridge - Rutherford/Islington - Langstaff, south on Ansley Grove and Weston Road - Steeles - York U.

Thornhill: York University 3 - from York Region Transit Terminal at Promenade Mall (with connections to YRT Routes 77, 83, 88 and TTC Bathurst 160) - Bathurst/Atkinson - New Westminister - Steeles - Dufferin/Steeles - York U.


Viva means life and life at York University just got better.

Viva rapid transit service is now providing students with a frequent, reliable and comfortable way to get to and from class.

Hop on at the closest Viva station to you and then hop off at the York University station.

Viva service operates along Yonge Street from Finch Station to Bernard (Blue Line), and Highway 7 (Purple Line) from York University to Town Centre Boulevard.

Viva service operates along Highway 7 from Town Centre Boulevard to McCowan (Purple Line); from Martin Grove to Downsview Station via York University (Orange Line); and from Don Mills Station to Unionville Station (Green Line).

Viva service expands along Yonge Street from Bernard to Newmarket Terminal (Blue Line). Weekday peak-hour service begins between York University and Martin Grove (Purple Line), and Unionville Station and McCowan (Purple Line).

The newest addition is the Viva Pink Line, a week-day peak service running from Finch Station to Unionville Station via Richmond Hill Centre. It runs along Yonge Street and Highway 7 from 5:45am to 9:10am and from 3:10pm to 6:20pm with vehicles arriving every 10 minutes or less.

Viva is part of a GTA wide transit system. It hooks up with York Region Transit (YRT), the TTC subway system and GO Transit, allowing students to get around without a car.

When you purchase a ticket to ride on Viva or YRT, you have up to two hours to hop-on and hop-off to grab a bite to eat, to buy a book or to visit a friend, all for a single fare.

Visit to register for e-mail updates, ask questions and send us your comments.

Brampton Transit

Brampton Transit's Zum Bus Rapid Transit service runs along Queen Street from downtown Brampton to York University. For schedule and map of the new Züm Queen Street line, visit and follow Brampton Transit on Twitter @BTZum.

Cycling to York

For recommended bike lanes, pathways, and suggested on-street routes, refer to the Toronto Cycling Map at or call 416-392-7592. York University provides safe and secure bike cages. For further bike cage information please contact Transportation Services at


Zipcar, North America’s largest on-campus car sharing service, provides Zipcars on campus for faculty, staff and students, as an environmentally-friendly alternative to the costs and hassles of keeping a car on campus. The partnership continues York’s commitment to provide sustainable transportation options. For more information and to sign up to be a member, please visit

For more specific information on bus routes and transit services to York University, please refer to the contact information below:

York Transportation Services
416-736-2100, ext. 22546

Brampton Transit

GO Transit
416-869-3200 Toronto local calling area
1-888-GET-ON-GO (1-888-438-6646) long distance toll free
1-800-387-3652 TTY teletypewriters only

York Region Transit (YRT)/Viva
1-866-MOVE-YRT (1-866-668-3978)

Toronto Transit Commission (TTC)
416-393-INFO (416-393-4636) 24 hours