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Student Services – Office of Student Conflict Resolution (OSCR)

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Location: W128 Bennett Centre for Student Services, Tel.: 416-736-5231, Fax: 416-736-5565, e-mail:

The purpose of the Office of Student Conflict Resolution (OSCR) is to build community by upholding the values of York University through support and accountability programming in order to positively impact the student experience. OSCR is committed to fostering student success by assisting with informal resolution of conflicts, upholding the behavioural expectations outlined in the University’s non-academic Code of Student Rights and Responsibilities and is one of the offices that provide support to students impacted by critical incidents. Under the code, students are expected to conduct themselves in a way that supports an atmosphere of civility, diversity, equity and respect. Any community member may file a complaint about a student or group of students under the code. Students wishing to make a complaint about another student or student group’s behaviour must complete a complaint form and submit it to the OSCR. The office will assess the complaint and take appropriate action. The office also offers advice, referrals, education, alternative dispute resolution/dialogue processes, local adjudication and the University Tribunal process. For more information on the code, filing a complaint, seeking advice and/or support for students impacted by a critical incident please visit our website.