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Liberal Arts and Professional Studies – Division of Continuing Education (DCE)


143 Atkinson Building; Telephone: 416-736-5616; Fax: 416-650-8042

Non-Credit, Non-Degree Programs

The Division of Continuing Education continually develops new courses and certificate programs. To receive further information on new offerings and current continuing courses and programs please contact our office (143 Atkinson Building), e-mail:, telephone: 416-736-5616or visit

Certificate Programs (Non-Degree Credit)

Certificate in Applied Wealth Management

This 152-hour non-degree certificate program will provide participants with the basic foundational skills necessary to stay current with the evolving realm of front-line financial services. The program develops the skills participants need to deliver basic wealth management services in everyday client situations. It also provides skills that will enable participants to identify more complex wealth management concerns that should be referred to an expert in the field.

Certificate in Dispute Resolution

Co-sponsored with La Marsh Research Centre for Child and Youth Research, York University.

This 140-hour certificate blended-delivery program is designed to provide educational and practical skills training to those interested in acquiring knowledge in the growing field of dispute resolution. The program provides core competencies in dispute resolution for those wishing to bring new skills to their existing jobs and is the first step leading to professional accreditation as a mediator. The program integrates dispute resolution theory and practical skill development opportunities. Successful completion of the certificate program will satisfy the education component of the membership requirements of the ADR Institute of Ontario and the ADR Institute of Canada.

Advanced Certificate in Dispute Resolution

Co-sponsored with the La Marsh Research Centre for Child and Youth Research, York University.

The non-degree credit Advanced Certificate in Dispute Resolution consists of 85 hours of classroom instruction, dispute resolution observation and supervised mediation practice. The program will present participants with a structured and supervised opportunity to apply the theories of dispute resolution “in-the-field”. The program explores theoretical constructs of conflict, conflict escalation and modes of dispute resolution; exposure to and critical analysis of best practices in dispute resolution; skill development opportunities; and development of a model for continued self-education in professional practice in dispute resolution. The program is designed for graduates of the division’s Certificate in Dispute Resolution Program and other eligible practitioners who are interested in pursuing advanced-level education and training in the field of dispute resolution practice, so that they can confidently and skillfully offer mediation services to the public, in a variety of settings. The program provides students with a direct link to accreditation and the acquisition of professional designation and membership in dispute resolution associations. Successful completion of the Advanced Certificate in Dispute Resolution will give graduates the educational component needed to apply for the Chartered Mediator (C.Med) designation granted by the ADR Institute of Canada. For more information please check the ADR Institute of Ontario website at

Certificate in Dispute Resolution Internship

These optional, 100-hour internships are available to graduates of the Certificate in Dispute Resolution Program or those that have completed at least 132 hours of dispute resolution training at another institution who are interested in practicing their newly-acquired skills under the supervision of experienced dispute resolution professionals. Internships are available in four areas of dispute resolution practice: community mediation, family mediation, organizational dispute resolution and bilingual mediation. Interns develop individualized learning plans, in collaboration with the internship provider, which determine the range of activities and specific outcomes for their internship.

Certificate in Diversity and Human Rights

Our 216-hour non-credit program is designed to contribute to a comprehensive, human rights-oriented conceptual framework for the analysis and support of diversity in Canada. Its purpose is to serve as a training and capacity-building project in support of enhanced delivery of services by human rights field operations, diversity officers, human resource practitioners and related professionals, as well providing a resource for the increased diversity awareness among the modern workforce.

Certificate in Event Planning and Management for Professionals

This non-credit, 135-hour program consists of six courses, designed to introduce participants to the principles, concepts and practices of event planning and management. Participants will be given an opportunity to critically examine case-studies of successful events and become familiar with the strategies needed in order to effectively plan, execute and promote their own event.

Certificate in Family Mediation

Our 98-hour non-credit Certificate in Family Mediation will be of interest to you because it was designed to provide participants with specialized knowledge in family mediation and an opportunity to refine their skills within this particular context of practice. Successful completion of the Certificate Program will enable participants to apply for membership in Family Mediation Canada (FMC), the ADR Institute of Ontario, and the Ontario Association for Family Mediation (OAFM). The courses are designed to satisfy, in part, the education component for accreditation designations offered by these organizations. For specific requirements, participants should visit their websites.

Online Certificate in Harm Reduction

The Certificate in Harm Reduction consists of 117-hours of instruction designed to introduce service providers, administrators and policy makers to the principles, concepts and practices of harm reduction, to provide an opportunity to critically examine examples of harm reduction work and to become familiar with strategies for mobilizing support for and developing harm reduction programs in communities, families and institutions.

Advanced Certificate in Infant Mental Health

Co-sponsored with the Hospital for Sick Children, Infant Mental Health Promotion

This 98-hour non-credit skills-based program will provide participants with a structured and supervised opportunity to apply theoretical principles in a practical and realistic environment, featuring role-plays, video and written case studies, and peer consultation. Upon completion of the program, participants will have demonstrated their practical understanding of theoretical principles underlying a variety of assessment and intervention strategies, reflected upon the application of a code of ethical conduct to their work with infants, toddlers and their parents, and enhanced their facility in self-care within a difficult area of human service practice.

Certificate in Leadership for Early Career Managers

This certificate is designed to enhance the ability of individuals to engage with their work, their team members and other stakeholders in a focused, practical and productive manner. The key elements of the program consist of self leadership, interpersonal skills, team and organizational leadership. The program consists of 140 hours and is designed to be offered over a four-month period.

Certificate in Marketing for Professionals

This non-degree certificate program will consist of nine 36-hour courses, each including classroom instruction, small group and personal exercises and discussions, over two levels. Course #1, Marketing Essentials, is a prerequisite to all other courses. Other than Marketing 101, the courses may be taken in any order but it is recommended that the student complete the courses in level 1 before taking the courses in level 2. Once the courses in each level are completed the student can apply to receive a certificate indicating successful completion of that level. Upon completion of all the courses in both levels the student can apply to receive a certificate indicating successful completion of the program.

Online Certificate in Refugee and Forced Migration Issues

This non-degree certificate program consists of three 36-hour courses for a total of 114 hours. The pedagogy consists of classroom sessions, small group and personal exercises and discussions. The overall goal of the program is to improve the settlement experiences of refugees by strengthening the programs and services that assist them. Participants will build on their own professional experiences. They will better understand: national and international legal and immigration policies and their rationale, the experiences of refugees from diverse backgrounds, and be able to recognize and address the psychosocial needs of their clients.

Professional Development Courses

Advanced Negotiation and Mediation - Qualifies for the Certificate Dispute Resolution Elective

In this course, students are given the opportunity to enhance their understanding of the theory and practice of commercial mediation and negotiation. They will be introduced to the academic literature pertaining to various perspectives in the study and practice of negotiation and mediation, as well as to comparative analyses of alternative processes and styles. Students will learn the phases of the interest-based negotiation model as taught in the Harvard Negotiation Project. This course will also consider the role of communication in dispute resolution; personality and behaviour and their impact on the process; multi-party and team negotiations; co-mediation; barriers to settlement and strategies to overcome them; ethics; and reflective practice. Instruction will consist of lectures, interactive exercises and experiential simulations. Students will participate as negotiators and mediators in role-playing activities developed by and used in the Harvard Negotiation Project workshops. This course is offered both independently and as an elective for the Certificate in Dispute Resolution.  Students who take this course will be credited with the elective requirement for the Certificate in Dispute Resolution.

Advanced Negotiations and Mediation in the Workplace

This workshop focuses upon negotiation and mediation skills specific to the workplace environment. Instructors will demonstrate the effective use of Interest Based techniques in collective bargaining, performance management, and human rights/harassment issues. Both unionized and non-unionized work environments will be explored.

This workshop deepens the skills and competencies of participants in both negotiation and mediation in the workplace. The challenges of assisting in more conflicted disputes, including multi-party, multi-issue disputes are dealt with in a clinical skills development learning environment.

Participants will also be introduced to alternative processes like restorative circles for managing workplace interventions.

Building a Conflict Healthy Workplace

This course builds upon the "Six Levels of Workplace Health" seminar to focus upon planning and implementing proactive solutions to ensure a conflict healthy workplace.

Workplace projects around the world will be canvasses to show how organizations can build a conflict healthy workplace.

Participants will be encouraged to work together to develop their plan for a conflict healthy workplace.

Building Better Union – Management Relationships

Unsuccessful union-management relationships lead to lower staff morale, productivity and workplace health. Workplaces with strong and positive union-management relationships tend to prosper.

This seminar is directed at both unions and employers. We canvas the successes and failures in union-management relationships across the world to arrive a number of principles and tools that can be used to improve outcomes for all concerned.

Carbon Professional Path to CSA Greenhouse Gas (GHG) Inventory Quantifier Certification Program - 2-day Fast Track

HRCarbon's market research has shown that North American and European sustainability professionals are climate-impact-aware and want to fast track their careers by obtaining the GHG inventory quantification credential of choice – CSA's GHG Inventory Quantifier Certification. HRCarbon's Carbon Professional Path 2-Day Fast Track program (only one of its kind in the world) leads to the CSA Group's globally recognized professional GHG Inventory Quantifier Certification that demonstrates competence to develop, quantify, assess and report GHG Inventories.

Chartered Business Valuation

Professional business valuation services have become an indispensable tool in business, financial reporting, litigation support and finance. When today’s companies look to determine the market value of their business, they turn to a Chartered Business Valuator (CBV) for answers.
The Canadian Institute of Chartered Business Valuators (CICBV), in collaboration with York University through the Division of Continuing Education, Faculty of Liberal Arts & Professional Studies (LA&PS), offers a comprehensive program of professional studies in Business and Securities Valuation, which is designed to assist professionals to meet the challenging dynamics of business valuation, litigation support and corporate finance.

There are no restrictions on the number of courses that can be taken per semester. The four core courses are intended to be taken in the order in which they are listed here. The electives are designed to be taken at any time.

The program, including the practical experience requirement, is designed to be completed within a three-year period. However, participants who are active in this area of practice may have already achieved the required practical experience. If they have such experience, they may be able to accelerate the program and apply to write the Membership Entrance Examination (MEE) before the end of the three-year period.
For more information on the program, course tuition fees and registration procedures, please visit

Collective Bargaining for Employers and Unions

This is one of the first courses to introduce collective bargaining in a way that is suitable for both employer and union representatives.

The primary purpose of this course is to examine the major elements to be considered by unions and management in their preparation for collective bargaining and in the negotiation of labour contracts. It will also deal with the background factors and dynamics of the negotiations process outside of the formal requirements of labour legislation. Students will also be introduced to alternative dispute resolution processes and their application within the context of the workplace.

Throughout the course there will be opportunities to practice preparation and research in the pre-bargaining phase. Students will be taken through a complete round of bargaining in simulation. This will give them an opportunity to test various bargaining styles and see what works in what situations.

Students will also gain a good knowledge of the applicable laws related to collective bargaining in both a strike/lockout and interest arbitration context.

Compliance Training for Bill 168 (on workplace harassment, violence and domestic violence)

Provincial and Federal Governments are passing legislation that places obligations upon the employer to protect their workers from workplace harassment, workplace violence and domestic violence at work.

This seminar will expose attendees to recent legislation and will offer advice on how to remain in compliance with the legislation. This will include advice on how to develop, roll out and administer policies on workplace harassment, workplace violence and domestic violence in the workplace.

Policies from a variety of organizations will be offered and analyzed in this workshop. Attendees will leave the workshop with a good understanding of what is required to comply with these new laws.  

Conflict Management for Non-Profits 1&3 days

The introductory course explores the forms of conflict that are unique in the not-for-profit sector.  This course provides the participant with the skills needed to effectively identify, analyze and manage conflict as it arises in the not-for-profit sector.

Here we will explore various alternative measures for managing conflict that are well suited to the not-for-profit sector, like:

  • Restorative Circles
  • Transformative and Narrative Mediation
  • Conflict Coaching

We will also look at traditional conflict management options like, peer mediation, investigation and policy development to explore how each of these can be used in the not-for-profit sector.

Conflict Management in the Workplace - Qualifies for the Certificate Dispute Resolution Elective

This course introduces students to the various forms of workplace conflict management in both unionized and non-unionized work environments.  The course will focus primarily upon mediation but will also explore other forms of conflict management, like: facilitation in collective bargaining and workplace conflict management systems analysis and design.  Participants will be introduced to “workplace cultures” and will be provided with an appreciation for the meaning of “client” in the workplace context.
This course is offered both independently and as an elective for the Certificate in Dispute Resolution.  Students who take this course will be credited with the elective requirement for the Certificate in Dispute Resolution.

Designing Conflict Management Systems

This course builds upon Dispute Resolution in the Workplace and moves the participants to gain a clear appreciation for the Conflict Management Systems analysis and design process.

Here the participants will consider their role in the analysis and design process. Theories such as “client centered process design” will be carefully considered against the backdrop of the consultant’s role.

Building on the DRIW course, in this course we will more thoroughly analyze workplace conflict and workplace culture.

Emergency and Disaster Management

This course presents the theories, principles, and approaches to disaster and emergency management. Organized based on the concept and practice of comprehensive emergency management, it will explain concepts, methods and issues of mitigation, preparedness, response and recovery phases of emergency management, as well as hazard, risk and vulnerability analysis. This course is supported by disaster and emergency research and practice using a combination of disaster and emergency related research findings, professional practice and various past disaster and emergency management cases selected from Canada and the rest of the world. The main objective of this course is to provide the fundamental knowledge of disaster and emergency management needed for students to enter the MADEM program. As such, it will also serve other needs, such as providing the foundational knowledge needed for new professionals in the field.

Engaging Unionized Employees

Employee engagement has become a primary measure of success for modern workplaces. And when it comes to unionized employees the quest for engagement poses some unique challenges.

This workshop introduces the concept that the best way to engage unionized employees is by working with the union that represents them.

Engaging Unionized Employees, is built on the principle that unionization is a positive state for employment relationships in North America. Through democratic and effective representation of the needs and interests of employees, unionization can lead to increased voice and loyalty in the workplace. It can also lead to innovation and increased profits for employers.

Establishing an Effective ADR Practice

Aspiring ADR practitioners have found it very difficult to break into the ADR fields of their choice. There often seems to be an over supply of practitioners and an under supply of work for them.

In this workshop we will work with you to develop a business plan for your ADR practice. We will help you focus on the specific talents, interests and experience that you bring to your practice for the purpose of developing a practice that works for you. We will discuss the concepts of “networking partners” and explore the various methods of marketing your practice. We will also explore managing work life balance issues.

French for Public Administration

In the coming years, 5,000 bilingual positions will have to be filled as part of the renewal of the federal public service in a wide-range of fields. The Canadian government encourages staff to learn and retain second-language skills and to conduct bilingual meetings. The Canadian government also promotes bilingualism and in Ontario, the French Language Services Act guarantees each individual the right to receive provincial government services in French in 25 designated areas of the province.

In the general population of Ontario, there is a gap of more than 10% between the revenue of bilingual and English unilingual workers. Additionally, as the Francophone population is spread across the province, many non-governmental organizations look for employees who can understand both English and French. The understanding of French as used in Canadian Public Administration proves to be an asset for recent graduates aiming for a career in the public sphere. Finally, knowledge of French is also often a prerequisite for positions in some international organizations, such as the United Nations.

Introducing the Six Levels of Workplace Health

This course introduces a theory about the relationship between conflict and health in organizations. The instructor will introduce a new way of thinking about workplace health by looking at fairness and conflict in the workplace.

Participants will gain an appreciation for how to deal with a culture of unfairness in the workplace and how to deal with disengaged employees.

This course offers advice on how to improve morale, engagement and productivity in the workplace by taking a proactive approach to conflict and fairness management.

Introduction to Conflict Management for Union Reps, Staff and Leaders - 1 & 3 days

Most union representatives will say that the most difficult conflict is between their own members. This course introduces union representatives and union staff to the concept of Interpersonal Conflict Management in a way the fully understands the union culture.

Participants will explore various ways of managing conflict between members and within the union organization.

Introduction to Diversity & Human Rights Compliance Processes for Organizational Settings

This course is designed to give practitioners a clear sense of what it means to be in compliance in the workplace with legal norms and practices with regard to diversity, equity and human rights. It takes the students through the entire human rights compliance process from the formulation of allegations, intake, drafting the complaint (elements of sound complaint), alternative dispute resolution approaches to remedying the complaint, to investigating the complaint (understanding human rights concepts, evidence, remedies and what to expect if the complaint proceeds to a human rights tribunal), and conciliating the complaint.

Introduction to Mediation in the Workplace

This workshop is designed to introduce and develop the mediation competencies of participants. Students will learn the mediation process and will be introduced to mediation skills and reflective practice.

This course is directed at mediation at all levels whether it be managerial mediation, peer mediation, group mediation, HR mediation or external mediation. It is an interactive course that uses roleplays and scenarios to help students develop their mediation skills.

Introduction to Negotiation Skills: Theory & Practice

This course is aimed a participants who want to become better negotiators. In this course we will explore the many theories about negotiations and compare their relative value to practical situations.

This course has a hands-on skills development focus. Participant will emerge from this course with a better understanding of how negotiation works and with the skills to take on any negotiation.

Performing a Workplace Violence & Domestic Violence Risk Assessment

New legislation in Ontario (Bill 168) now requires that employers perform a risk assessment on the possibility of workplace violence and domestic violence in the workplace.

All people charged with performing a workplace violence risk assessment (including employer and worker representatives of the various Joint Health and Safety Committees) should attend this one day training session. Here participants will learn how to analyze risks associated with the nature of the work and the physical facilities of various workplaces.

Power Business Writing

Are you interested in fine-tuning your written communication skills and style?

In this upbeat, blended workshop, which is offered both online and in-person, you will learn to craft and write effective e-mail messages, letters, memos and short reports that communicate your point to your readers. You will learn and practice the writing strategies that are available to help you succeed in today’s fast-paced business world.

Learn how to refocus to your readers’ needs, organize your thinking and approach every document with clarity from the start. Receive valuable feedback on precourse and postcourse writing samples.

This is an interactive and intensive writing workshop where participants are learning the art of writing by writing.

Powerful Presentations

What makes a presentation powerful? We all know one when we see one. Knowing how to deliver powerful presentations is an important and powerful skill.

This engaging workshop teaches professionals how to prepare and deliver presentations that are excellent in terms of focus, organization, support, and delivery. Participants will be introduced to a model for making presentations. They will then practice the various sub-skills that comprise the model by completing a series of skills-based activities. The workshop concludes with all participants delivering their own presentations.

Verbal Judo

During the past 50 years, the basic rules of engagement traditionally associated with interpersonal conflict have been lost. Today, relatively minor encounters can turn into angry outbursts within seconds. This well-documented rise of physical and verbal abuse involving front line staff reinforces the need for effective tactical communications training. Verbal Judo is a tactical communications program designed to provide you with the skills necessary to establish and maintain professional presence during any verbal encounter. Personal safety will be improved as you learn to remain calm and focused while generating voluntary compliance from persons under the influence of anger, stress. Alcohol, drugs etc. By recognizing when words fail and utilizing taught tactics you will be empowered to act and will be able to safely disengage. The Workshop has four parts: Part 1: Professionalism, Part 2: Tactical Theory, Part 3: Tactics and Part 4: Other Related Material.

Academic Bridging

Humanities: Aspects of Canadian Culture

Social Science: Canadian Social Issues

Our Academic Bridging courses are designed for individuals who have been away from formal education for some time and do not meet York University's requirements for direct entry admission. Our courses offer an opportunity for individuals who are at least 20 years of age, and have been away from formal education for some time (upon successful completion with a minimum of a B), to be guaranteed admission to York University.

Students are introduced to the academic expectations of a university instructor and the workload of a first-year course. In addition, our courses provide a supportive environment where students are encouraged to develop their study skills and academic confidence through access to our Writing Centre.

NEW - Students who successfully complete the Academic Bridging Course with a minimum of a B are admitted to a selected number of Faculties* at York University, with three credits towards their degree.

* York Admissions can provide you with a list of eligible Faculties.

Academic Preparation

Mathematics for Admissions Waiver

Designed by the School of Administrative Studies with mathematics entrance requirements in mind, this 60-hour non-credit course examines critical mathematical techniques, emphasizes problem solving, and fundamental concepts and how they relate to each other. Topics include numbers and logics, tools for data management, combinations, sequences and series, and functions and linear equations. This course is for students who require the equivalent of 4U (MHF4U Advanced Functions) mathematics for program admission, such as, administrative studies and economics. This course will provide an acceptable alternative to meet the entry requirements of some programs.

Examination Preparation

Flight Dispatcher

A flight dispatcher plays a pivotal role in the aviation industry in Canada. As an employee of an airline, the flight dispatcher has overall responsibility for flight planning and air safety. With few and very limited exceptions, aircraft belonging to an airline, carrying passengers and operating from a Canadian airport may not depart without the consent of the flight dispatcher. All flight dispatchers must have passed the generic Transport Canada Flight Dispatcher Examination before being permitted to work in flight dispatch. This intensive, non-degree credit course was designed to assist flight dispatch candidates to prepare for the Transport Canada Certificate Examination.

Certified Internal Auditor Examination Preparation (CIA)

The Institute of Internal Auditors’ (IIA) CIA Learning System is a comprehensive professional development and CIA exam preparation program. It combines printed textbooks and interactive online learning software to deliver a customized CIA review course. The Institute of Internal Auditors' CIA Learning System is a premier quality CIA review course designed to meet the unique needs of busy internal audit professionals. Developed under the guidance of CIA-certified subject matter experts, this program provides the student with the tools necessary to successfully prepare for the CIA exam in the time frame and learning format that best suits them.

The course is delivered in a blended-learning format of printed modules and interactive online learning tools and resources, augmented by 60 hours of expert classroom instruction. You also have the option to register for the specific exam preparation parts of your choice. This review program is aligned with the 2009 International Professional Practices Framework (IPPF) to ensure candidates are well-prepared for the CIA exam.

Information Technology

Oracle Database 11g Administrator DBA Certification Training

Open doors and maximize your career potential with Oracle certification. Oracle Database technology is used by the world’s leading companies to manage critical business functions, systems, and processes. Through this Continuing Education program, you will build a solid foundation in Oracle Database 11g, the industry’s most recognized and advanced database management system, and master global standards through Oracle Database 11g Administrator Certification.

Database certification is crucial to organizations, and well-trained, highly-skilled database professionals are in high demand. Gain a strong foundation of knowledge and skills that apply to real-life IT jobs with training in Oracle’s secure, robust and sophisticated database technology. Increase your earning potential and career opportunities with current and potential employers—Oracle Certified Professionals earn higher salaries than other database administrators or developer professionals.

Become an expert in the industry’s top business database solution and learn from certified Oracle instructors through Oracle’s partnership with York University’s Faculty of Liberal Arts and Professional Studies.

Program Requirements
On successful completion of the following three (3) courses, you will earn a certificate of completion from York University. The program fee includes the examination for the Oracle Database 11g Administrator Certified Professional certification (to be written through an Oracle testing centre). Courses must be completed in the order listed below.

  1. Oracle Database - Introduction to SQL
  2. Oracle Database 11g: Administration I
  3. Oracle Database 11g: Administration II